Refund policy

Last updated November 5, 2026

Thank you for shopping at Flowesta Store. Please read this policy before you buy.

Refunds are for damaged products only. If your product arrives damaged and you haven't used it, tell us within 24 hours of delivery. If we accept your request after reviewing it, we'll refund you.

When you can get a refund

All three of these must be true:

the product arrived damaged (for example broken, cracked or not working when you first open it);
the product has not been used;
you tell us within 24 hours of delivery. The delivery time shown in your order's tracking is the start of those 24 hours.

How to ask for a refund

Email support@flowestastore.com or message us on WhatsApp (+92 370 9797130) within 24 hours of delivery with:

your order number or the email you ordered with;
clear photos of the damaged product and of the box or packaging it came in;
a short description of the damage.

Please keep the product and all its packaging until we've finished reviewing your request.

What happens next

We review every request and reply as soon as we can. If we accept it, we refund the amount you paid to your original payment method. Depending on your bank or card, it can take a few business days to show up. We may ask you to send the product back first; if we do, we'll tell you how.

What isn't covered

products that have been used, washed, assembled or installed;
damage reported more than 24 hours after delivery;
damage caused after delivery, or by misuse;
changing your mind, ordering the wrong size, colour or option, or no longer needing the product.

Lost or late orders

If your tracking hasn't moved for a long time or shows a problem, contact us and we'll look into it with the carrier.

Contact

Questions about this policy? Email support@flowestastore.com or message us on WhatsApp (+92 370 9797130).